Remote IT Support
Our service desk can support your business remotely, without the need to be on-site, instead using the latest technology to manage and monitor devices.
On-site IT Support
UNITE’S IT technicians will visit your sites to resolve any hardware problems or IT issues that cannot be resolved remotely. On-site IT support can be reassuring for employees who are experiencing issues, as they know an expert will be on-site regularly, sometimes on a scheduled day to provide help and assistance
UNITE IT Help Desk
UNITE’S IT Help Desk system aims to resolve as many IT support queries as possible at the first point of contact with the customer. Our ticketing system provides customers the ability to log and view a ticket’s status over the internet. Calls can be raised over phone, email or over a web portal. Our IT Help Desk received a 99.5% satisfaction rate for 2016
UNITE offer a wide range of IT consultancy support to SME and enterprise customers. Our solutions are designed to maximise your return of investments and reduce downtime. Our technical experts are committed to working closely with your business delivering solutions to enhance and support your business. We aim to build long term relationships with our customers to better understand their business requirements